HELP CENTRE
ClubCash Help & Frequently Asked Questions
Everything you need to know about ClubCash memberships, EURC wallets, payments, digital passes, merchants and account security.
Secure
Fast · Global
Getting Started
Learn the basics and get set up with ClubCash.
What is ClubCash?
ClubCash is a digital membership and payments platform that connects clubs, venues and organisations. It brings membership, access and payments together in one secure app.
How do I create an account?
You can create an account in minutes using your email address and mobile number, then complete the verification process.
How do I join an organisation?
You can join an organisation through the app by using an invite link from your club or manager.
Do I need cryptocurrency experience?
No. ClubCash is designed to be simple and easy to use. You don't need any prior crypto experience.
Memberships
Manage your membership and club access.
How do I manage my membership?
View and manage your membership details, renewals and benefits directly in the ClubCash app.
Can I have multiple memberships?
Yes. You can hold and manage multiple memberships from one account.
How do I renew my membership?
You'll receive a renewal reminder in the app, or you can renew anytime from your membership section.
Can I transfer my membership?
Membership transfers depend on your organisation's rules. You can check this in the app or contact your club.
Wallet & EURC
Your digital wallet and euro-backed stablecoin.
What is the ClubCash wallet?
Your ClubCash wallet allows you to hold and use EURC for payments within the ClubCash ecosystem. You can view your balance and transaction activity in the app.
What is EURC?
EURC is a euro-backed digital currency issued by Circle. It is designed to maintain a value of one euro per EURC and is backed by euro-denominated reserves.
Is EURC a cryptocurrency?
Yes. EURC is a regulated euro-denominated stablecoin that operates using blockchain technology. Unlike cryptocurrencies such as Bitcoin, EURC is designed to
maintain a stable value relative to the euro.
How much is 1 EURC worth?
EURC is designed to maintain a 1:1 value with the euro.
Do I need to understand cryptocurrency to use ClubCash?
No. ClubCash is designed to make using your digital wallet straightforward. Your balance and transactions are presented through the app without requiring you to
understand the underlying blockchain technology.
Adding & Withdrawing Money
Fund your wallet and get your money when you need it.
How do I add money to my ClubCash wallet?
You can purchase EURC and add it to your ClubCash wallet using supported payment methods available within the app.
What payment methods are supported?
Depending on your location and account eligibility, available methods may include debit or credit card, Apple Pay, Google Pay and bank transfer.
Are there any fees for adding money?
Fees may apply depending on your payment method and country.
Can I withdraw EURC from my ClubCash wallet?
Where supported, eligible users can convert EURC back to euros using the withdrawal options available through ClubCash's payment partners.
Are there any limits?
Transaction limits and fees may depend on your location and account verification level.
Payments
Fast, secure and cashless payments at venues and merchants.
What payment methods are accepted?
You can purchase EURC and add it to your ClubCash wallet using supported payment methods available within the app.
Are there any fees for payments?
Most payments within the ClubCash ecosystem are fee-free. External payments may have standard network fees.
How do I make a payment in the app?
Open the app, select the merchant or venue, enter the amount and confirm with your wallet balance or card.
Identity Verification
Keep your account secure and unlock more features.
Why do I need to verify my identity?
Identity verification keeps your account secure, prevents fraud and unlocks higher limits and additional features.
What documents do I need?
You'll need a valid government ID and, in some cases, proof of address.
How long does verification take?
Most verifications are completed within a few minutes, but some may take longer depending on your country and provider.
Digital Passes & NFC
Access venues and use your membership pass.
Can I add my ClubCash membership to Apple Wallet or Google Wallet?
ClubCash is being developed to support digital membership passes in Apple Wallet and Google Wallet on compatible devices.
Can I use my phone to enter a club or venue?
Participating organisations may allow members to present their ClubCash membership using QR or NFC technology for fast membership validation and venue access.
Is NFC the same as contactless card payment?
No. ClubCash can use NFC to securely identify a member, retrieve membership information or validate access. This is separate from traditional contactless bank-card
payments.
Merchants
Accept payments and connect with clubs and visitors.
What is a ClubCash Merchant?
A ClubCash Merchant is a business, venue, hospitality partner or vendor that accepts payments or validates memberships using the ClubCash platform.
How do merchants accept payments?
Merchants can accept fast digital payments via QR codes or NFC taps directly from members' ClubCash digital passes.
Do merchants need special hardware?
No dedicated terminal hardware is required. Merchants can use standard smartphones, tablets, or existing point-of-sale devices.
How do merchants receive their funds?
Funds are received in EURC in real-time and can be held in their digital wallet or settled into local bank accounts via payment partners.
Can merchants offer discounts to specific club members?
Yes. Merchants can configure automated discounts or loyalty perks tied directly to verified membership tiers or affiliated clubs.
Organisations
Manage your club, member passes, permissions and operations.
What is an organisation in ClubCash?
An organisation is any club, association, sports group or venue that uses ClubCash to manage its community and operations.
How does an organisation register on ClubCash?
Organisations can sign up online, verify their entity details, and set up an organisation profile within our onboarding dashboard.
Can an organisation manage multiple membership tiers?
Yes. Administrators can configure custom tiers (e.g. VIP, Standard, Junior) with tailored access levels and fee schedules.
How do organisations invite members?
Members can be invited via direct email links, automated registration forms, or scannable onboarding QR codes.
Can an organisation issue digital passes?
Yes. Organisations can issue branded digital passes that work via QR codes and NFC directly inside the ClubCash mobile app.
Can multiple administrators manage one organisation?
Yes. Granular role-based access control allows assigning roles such as Owner, Manager, Gate Staff, or Finance Admin.
How do organisations collect membership dues?
Dues can be collected automatically using EURC wallet balances, card-on-file billing, or periodic recurring subscriptions.
Can organisations control access at doors or gates?
Yes. Staff can scan member digital passes at entry points using standard mobile devices running the ClubCash staff app.
Does ClubCash support exportable member records?
Yes. Comprehensive CSV and JSON data exports are supported for reporting, audit, and compatibility with third-party systems.
Can an organisation customize its branding in the app?
Yes. Logos, badge artwork, brand colors, and description metadata can be customized across all issued digital passes.
How are refunds and dispute resolutions handled?
Organisations have dedicated admin dashboard tools to review transactions, execute refunds, and resolve payment disputes.
Is customer support available for organisation onboarding?
Yes. Our enterprise onboarding specialists offer guided setup sessions, live staff training, and ongoing technical support.
Events & Loyalty
Host events, manage ticketing and reward your members.
How do event tickets work in ClubCash?
Event passes are issued directly to member wallets as dynamic digital tickets with rapid QR validation.
Can clubs run loyalty and cashback programs?
Yes. Clubs can award EURC rewards, tier points, or perks based on member attendance and spend activity.
Can tickets be transferred to guests?
Organisations can configure whether event tickets can be gifted or transferred to non-members or other attendees.
Fees & Limits
Clear, transparent pricing without hidden surprises.
Are there fees for creating an account?
No. Creating an individual ClubCash account is completely free of charge.
What are the transaction fees for payments?
Direct member-to-merchant payments within the ClubCash network are designed with ultra-low, transparent processing rates.
What are the account deposit and withdrawal limits?
Limits are determined by verified identity levels and applicable regulatory thresholds in your jurisdiction.
Security & Privacy
How we protect your identity, data and digital assets.
How is my personal data secured?
All user information is encrypted at rest and in transit using industry-standard protocols aligned with GDPR compliance.
Are my EURC funds protected?
EURC is 100% backed by euro reserves and held in secure regulated custody systems backed by leading institutional infrastructure.
Does ClubCash sell member contact information?
Never. Your personal details and browsing data are strictly confidential and will never be monetized or sold to third-party brokers.
Technical & Devices
Supported phones, network requirements and account security.
What devices can I use ClubCash on?
ClubCash is accessible on modern mobile smartphones, tablets, and via modern web browsers on desktop computers.
Can I use ClubCash on iPhone?
Yes. ClubCash is fully compatible with iOS devices running iOS 14 or later, featuring Apple Wallet integration.
Can I use ClubCash on Android?
Yes. The app runs smoothly on Android smartphones running Android 8.0 or newer with NFC and Google Wallet support.
Does ClubCash require an internet connection?
An active connection is recommended, though cached passes and NFC identification can operate offline at compatible reader terminals.
What happens if I lose my phone?
Your funds and membership stay safe in cloud vaults. You can revoke device access immediately and log in safely from any new phone.
Can I use ClubCash on more than one device?
Yes. You can authenticate across multiple personal devices simultaneously with continuous real-time synchronization.
Account & Support
Manage account settings and contact our support team.
How do I create a ClubCash account?
Download the ClubCash app or sign up online with your verified email and phone number.
How do I update my account information?
You can easily update your profile, phone number, and address directly under the Account Settings tab.
What happens if I forget my password or cannot access my account?
Use the secure 'Forgot Password' link on the sign-in screen to receive a one-time reset code via SMS or email.
Can I delete my ClubCash account?
Yes. You can initiate an account closure request directly within privacy settings or contact support.
How can I contact ClubCash Support?
Reach out via live chat inside the ClubCash app, or write to our team directly at support@clubcash.io.
Who can contact ClubCash Support?
Any member, merchant partner, venue operator or club administrator is welcome to contact our support team.
Getting Started
Learn the basics and get set up with ClubCash.
What is ClubCash?
ClubCash is a digital membership and payments platform that connects clubs, venues and organisations. It brings membership, access and payments together in one secure app.
How do I create an account?
You can create an account in minutes using your email address and mobile number, then complete the verification process.
How do I join an organisation?
You can join an organisation through the app by using an invite link from your club or manager.
Do I need cryptocurrency experience?
No. ClubCash is designed to be simple and easy to use. You don't need any prior crypto experience.
Memberships
Manage your membership and club access.
How do I manage my membership?
View and manage your membership details, renewals and benefits directly in the ClubCash app.
Can I have multiple memberships?
Yes. You can hold and manage multiple memberships from one account.
How do I renew my membership?
You'll receive a renewal reminder in the app, or you can renew anytime from your membership section.
Can I transfer my membership?
Membership transfers depend on your organisation's rules. You can check this in the app or contact your club.
Wallet & EURC
Your digital wallet and euro-backed stablecoin.
What is the ClubCash wallet?
Your ClubCash wallet allows you to hold and use EURC for payments within the ClubCash ecosystem. You can view your balance and transaction activity in the app.
What is EURC?
EURC is a euro-backed digital currency issued by Circle. It is designed to maintain a value of one euro per EURC and is backed by euro-denominated reserves.
Is EURC a cryptocurrency?
Yes. EURC is a regulated euro-denominated stablecoin that operates using blockchain technology. Unlike cryptocurrencies such as Bitcoin, EURC is designed to
maintain a stable value relative to the euro.
How much is 1 EURC worth?
EURC is designed to maintain a 1:1 value with the euro.
Do I need to understand cryptocurrency to use ClubCash?
No. ClubCash is designed to make using your digital wallet straightforward. Your balance and transactions are presented through the app without requiring you to
understand the underlying blockchain technology.
Adding & Withdrawing Money
Fund your wallet and get your money when you need it.
How do I add money to my ClubCash wallet?
You can purchase EURC and add it to your ClubCash wallet using supported payment methods available within the app.
What payment methods are supported?
Depending on your location and account eligibility, available methods may include debit or credit card, Apple Pay, Google Pay and bank transfer.
Are there any fees for adding money?
Fees may apply depending on your payment method and country.
Can I withdraw EURC from my ClubCash wallet?
Where supported, eligible users can convert EURC back to euros using the withdrawal options available through ClubCash's payment partners.
Are there any limits?
Transaction limits and fees may depend on your location and account verification level.
Payments
Fast, secure and cashless payments at venues and merchants.
What payment methods are accepted?
You can purchase EURC and add it to your ClubCash wallet using supported payment methods available within the app.
Are there any fees for payments?
Most payments within the ClubCash ecosystem are fee-free. External payments may have standard network fees.
How do I make a payment in the app?
Open the app, select the merchant or venue, enter the amount and confirm with your wallet balance or card.
Identity Verification
Keep your account secure and unlock more features.
Why do I need to verify my identity?
Identity verification keeps your account secure, prevents fraud and unlocks higher limits and additional features.
What documents do I need?
You'll need a valid government ID and, in some cases, proof of address.
How long does verification take?
Most verifications are completed within a few minutes, but some may take longer depending on your country and provider.
Digital Passes & NFC
Access venues and use your membership pass.
Can I add my ClubCash membership to Apple Wallet or Google Wallet?
ClubCash is being developed to support digital membership passes in Apple Wallet and Google Wallet on compatible devices.
Can I use my phone to enter a club or venue?
Participating organisations may allow members to present their ClubCash membership using QR or NFC technology for fast membership validation and venue access.
Is NFC the same as contactless card payment?
No. ClubCash can use NFC to securely identify a member, retrieve membership information or validate access. This is separate from traditional contactless bank-card
payments.
Merchants
Accept payments and connect with clubs and visitors.
What is a ClubCash Merchant?
A ClubCash Merchant is a business, venue, hospitality partner or vendor that accepts payments or validates memberships using the ClubCash platform.
How do merchants accept payments?
Merchants can accept fast digital payments via QR codes or NFC taps directly from members' ClubCash digital passes.
Do merchants need special hardware?
No dedicated terminal hardware is required. Merchants can use standard smartphones, tablets, or existing point-of-sale devices.
How do merchants receive their funds?
Funds are received in EURC in real-time and can be held in their digital wallet or settled into local bank accounts via payment partners.
Can merchants offer discounts to specific club members?
Yes. Merchants can configure automated discounts or loyalty perks tied directly to verified membership tiers or affiliated clubs.
Organisations
Manage your club, member passes, permissions and operations.
What is an organisation in ClubCash?
An organisation is any club, association, sports group or venue that uses ClubCash to manage its community and operations.
How does an organisation register on ClubCash?
Organisations can sign up online, verify their entity details, and set up an organisation profile within our onboarding dashboard.
Can an organisation manage multiple membership tiers?
Yes. Administrators can configure custom tiers (e.g. VIP, Standard, Junior) with tailored access levels and fee schedules.
How do organisations invite members?
Members can be invited via direct email links, automated registration forms, or scannable onboarding QR codes.
Can an organisation issue digital passes?
Yes. Organisations can issue branded digital passes that work via QR codes and NFC directly inside the ClubCash mobile app.
Can multiple administrators manage one organisation?
Yes. Granular role-based access control allows assigning roles such as Owner, Manager, Gate Staff, or Finance Admin.
How do organisations collect membership dues?
Dues can be collected automatically using EURC wallet balances, card-on-file billing, or periodic recurring subscriptions.
Can organisations control access at doors or gates?
Yes. Staff can scan member digital passes at entry points using standard mobile devices running the ClubCash staff app.
Does ClubCash support exportable member records?
Yes. Comprehensive CSV and JSON data exports are supported for reporting, audit, and compatibility with third-party systems.
Can an organisation customize its branding in the app?
Yes. Logos, badge artwork, brand colors, and description metadata can be customized across all issued digital passes.
How are refunds and dispute resolutions handled?
Organisations have dedicated admin dashboard tools to review transactions, execute refunds, and resolve payment disputes.
Is customer support available for organisation onboarding?
Yes. Our enterprise onboarding specialists offer guided setup sessions, live staff training, and ongoing technical support.
Events & Loyalty
Host events, manage ticketing and reward your members.
How do event tickets work in ClubCash?
Event passes are issued directly to member wallets as dynamic digital tickets with rapid QR validation.
Can clubs run loyalty and cashback programs?
Yes. Clubs can award EURC rewards, tier points, or perks based on member attendance and spend activity.
Can tickets be transferred to guests?
Organisations can configure whether event tickets can be gifted or transferred to non-members or other attendees.
Fees & Limits
Clear, transparent pricing without hidden surprises.
Are there fees for creating an account?
No. Creating an individual ClubCash account is completely free of charge.
What are the transaction fees for payments?
Direct member-to-merchant payments within the ClubCash network are designed with ultra-low, transparent processing rates.
What are the account deposit and withdrawal limits?
Limits are determined by verified identity levels and applicable regulatory thresholds in your jurisdiction.
Security & Privacy
How we protect your identity, data and digital assets.
How is my personal data secured?
All user information is encrypted at rest and in transit using industry-standard protocols aligned with GDPR compliance.
Are my EURC funds protected?
EURC is 100% backed by euro reserves and held in secure regulated custody systems backed by leading institutional infrastructure.
Does ClubCash sell member contact information?
Never. Your personal details and browsing data are strictly confidential and will never be monetized or sold to third-party brokers.
Technical & Devices
Supported phones, network requirements and account security.
What devices can I use ClubCash on?
ClubCash is accessible on modern mobile smartphones, tablets, and via modern web browsers on desktop computers.
Can I use ClubCash on iPhone?
Yes. ClubCash is fully compatible with iOS devices running iOS 14 or later, featuring Apple Wallet integration.
Can I use ClubCash on Android?
Yes. The app runs smoothly on Android smartphones running Android 8.0 or newer with NFC and Google Wallet support.
Does ClubCash require an internet connection?
An active connection is recommended, though cached passes and NFC identification can operate offline at compatible reader terminals.
What happens if I lose my phone?
Your funds and membership stay safe in cloud vaults. You can revoke device access immediately and log in safely from any new phone.
Can I use ClubCash on more than one device?
Yes. You can authenticate across multiple personal devices simultaneously with continuous real-time synchronization.
Account & Support
Manage account settings and contact our support team.
How do I create a ClubCash account?
Download the ClubCash app or sign up online with your verified email and phone number.
How do I update my account information?
You can easily update your profile, phone number, and address directly under the Account Settings tab.
What happens if I forget my password or cannot access my account?
Use the secure 'Forgot Password' link on the sign-in screen to receive a one-time reset code via SMS or email.
Can I delete my ClubCash account?
Yes. You can initiate an account closure request directly within privacy settings or contact support.
How can I contact ClubCash Support?
Reach out via live chat inside the ClubCash app, or write to our team directly at support@clubcash.io.
Who can contact ClubCash Support?
Any member, merchant partner, venue operator or club administrator is welcome to contact our support team.
Still have a question? We're here to help.
Whether you’re a member, merchant, club or organization, the ClubCash team, can help you understand how membership, wallets and payments work.
© 2026 ClubCash. All rights reserved.